Testimonials

It is only when a loss occurs that you truly discover the value of the cover we offer…

Testimonial from Billy Simmonds

MFV Vikingborg OB285

(Claim for Propeller Shaft)

“As skipper and part owner of MFV Vikingborg, I wish to express my appreciation for the outstanding service given to me by the Claims Department of Sunderland Marine following my claim for a new Propeller Shaft.

From the initial reporting of the incident through to the speedy settlement of the claim I found the staff to be extremely helpful and efficient
in all matters. I cannot recommend the company highly enough to my fellow fishermen. “

Testimonial from John McAlister

Oban Skipper

(Claim for Golden Promise - Total Loss)

“The invaluable level of personal service provided, together with the total respect shown by everyone in the Company, continues to make dealing with Sunderland Marine an absolute pleasure.

“When any problem arises, highly experienced professionals are always willing to come out immediately to see the problem. This was clearly illustrated last September, when after Golden Promise grounded on Stroma Isle, I experienced my first loss in 40 years. On receiving the initial phone call that Golden Promise was ashore, I immediately contacted Sunderland Marine before driving to Scrabster, only to find that Graham Wilkie and Doug Johnstone were already there.

“This level of unbeatable efficiency preceded  the highly professional manner in which Graham and Doug tried their absolute utmost to think of the best way to resolve the situation at the same time as dealing with other various bodies and making sure that I fully involved in every discussion.They looked at every possible option to try to save Golden Promise before conditions took it off the point into a rock gulley. When it became obvious that the boat could not be recovered, the claim was settled within a month; further evidence that Sunderland Marine deliver in full at all times.”

“When a boat is at sea, the knowledge that everyone and everything are fully covered for any eventuality is invaluable and highly reassuring. Regardless of the subject matter, all members of the Sunderland Marine team are always available and willing to sit down and talk professionally to ensure that a mutual two way agreement is reached in the minimum timescale. This total commitment delivers seamless continuity and full transparency and ensures that you know where you are with Sunderland Marine at all times. I totally believe that I get first class service at all times."

Testimonial from Basil Wills

Northen Ireland Owner

"32 years ago when I first entered the fishing industry I chose to insure my vessel with Sunderland Marine as I classed them as the only dedicated fishing vessel insurer. 32 years and several more fishing boats later I am happy to say I have stayed with Sunderland Marine, an insurer that is part of the industry and provides outstanding service due to the courteous, helpful and highly professional staff some of whom like Brent McIver have become a good friend. My first contacts at Sunderland Marine were Tom Rutter, Richard Race and Tom Watson all great servants to the company. To date I continue to be thoroughly impressed with the personal service and sound advice I receive from Mike Wilson, John Lamb and David Burke, it is comforting to know I have the best fishing vessel insurers covering me and my partners. I pass on my congratulations to Sunderland Marine on their 130th anniversary I wish them all the best in the years to come."

Testimonial from Jimmy Buchan

Skipper & Owner Amity II

"As a vessel owner it is good to know that no matter what, you have peace of mind knowing that your business is insured for all eventualities.

I have first-hand experience where Sunderland Marine had not only paid out a failed machinery claim but stood by me as a vessel owner whilst we resolved an on-going problem with the new machinery which was showing defective from new. This allowed me to concentrate on my job as a fisherman whilst I have the comfort of knowing that I had the support of a very experienced Insurance Company behind me. After many months the problem was rectified but it was very reassuring knowing that you have a team of professionals who always provide a personal service looking after your best interests.  I would have no hesitation in recommending Sunderland Marine.

When I look back over the last decade part of my success as a vessel owner was being insured with a company that has a priority to get you fishing as soon as possible, they really care about their members."

Testimonial from Ernest Dean Jr.

Dean’s Shipping Ltd.

"The salvage of the Legacy was very challenging due to the isolated location of the grounding, but the immediate response by Sunderland Marine and the coordination of the salvage team gave me hope. Thanks to their expertise the Legacy is now fully repaired and has resumed her liner service between Nassau and Marsh Harbor, Bahamas.

From the initial reporting of the incident to the final settlement of the claim, the service I received from Sunderland Marine was outstanding."